Refund policy

Custom, made-to-order products

Every Dead Eye Designs product is custom made to order based on the mock-up you approve. Because each piece is made specifically for you, we cannot accept returns or exchanges on approved custom products. This includes issues such as typos, design elements you later decide you do not want, an incorrectly selected size, or fabric, pattern, and other details that were not shown in the approved mock-up.

We carefully review requests submitted through order notes, email, phone, text, or other communications. However, the approved mock-up is the final production record for your order. Please review it carefully and confirm that every requested detail is shown correctly before approving it.

If something does not match your approved order

We stand behind the products we make. If an item does not match your approved mock-up or order because of an error on our part, we will reprint and replace it at no additional cost to you.

A finished garment measurement that differs by more than one inch from the applicable size chart qualifies as a sizing error.

Defects or missing items

If your order arrives with a manufacturing defect or an item is missing, please email team@ded.store within 14 days of delivery. Include your order details and clear photos showing the issue so our team can review it.

If we confirm that the issue resulted from a manufacturing or fulfillment error, we will provide a reprint or replacement at no additional cost. Please allow up to 14 days for us to process an approved reprint or replacement.

Sizing

Please review our size charts carefully and select your size based on the measurements provided. We measure products before shipping to confirm that they are consistent with the applicable size chart.

We cannot provide a replacement when the size selected at the time of ordering does not fit as expected. However, if the finished garment differs by more than one inch from the applicable size chart, please contact us so we can review the issue.

Payments

Because our products are custom made to order, payments are non-refundable unless we agree otherwise in writing.

We stand behind our work

We are committed to providing high-quality custom products and helpful customer service. If you have questions about your order, need help reviewing sizing, or are unsure how this policy applies to your situation, please email team@ded.store. We will be glad to help.

Thank you for choosing Dead Eye Designs.

FAQ

I received a defective or incorrect item. What should I do?

Email team@ded.store within 14 days of delivery with your order details and clear photos of the issue. If we confirm that the item has a manufacturing defect or does not match your approved order because of an error on our part, we will reprint and replace it at no additional cost.

Can I return a custom item if I change my mind?

No. Because each product is made specifically for you, custom products cannot be returned or exchanged after the mock-up has been approved. Please review your mock-up, requested details, and sizing carefully before approving it.