FAQ
Answers to the questions we get asked most. Still stuck? Email team@ded.store and a real human will get back to you.
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Ordering & sizing
What size should I buy?
Refer to the size guide on each product page — it sits just beneath the available sizes. Our kit runs to international sizing standards. If you're between sizes or ordering for a team, email us and we'll help you spec it.
Can I change or cancel my order?
Because production begins quickly, once an order is placed we're unable to alter or cancel it. If the item doesn't work out, you can exchange for another style or return it for a refund.
Do you offer custom or team orders?
Yes — full team kits, club uniforms and organisational merchandise are our specialty, with no minimum order for customization and a 24-hour design turnaround. Email team@ded.store to start.
Shipping, returns & exchanges
We ship worldwide with major carriers and local courier partners. You'll choose a delivery method at checkout.
When will my order arrive?
You'll get a confirmation email once your order is received, and a second email with tracking once it ships. Made-to-order and custom items include their production time on the product page.
What is your return policy?
Unworn items in original condition can be returned or exchanged. Shipping fees are non-refundable on returns. See our refund policy for full details.
Do you ship internationally?
Yes, we ship all over the world. Any applicable shipping costs and duties are calculated at checkout.
Products & care
How do I care for my kit?
Machine wash cold, inside out, and hang to dry. Avoid ironing directly on printed graphics. Our fabric is quick-drying, moisture-wicking and printed with original MIMAKI ink — guaranteed colorfast.
What are your products made from?
Certified technological fabric: quick-drying, moisture-wicking, SPF 35 with anti-bacterial treatment, and moderate stretch.
Still have a question?
Have a question about your order or a general enquiry? Our team is happy to help.